Delivery and returns

 

Delivery

The delivery time will depend on the carrier chosen by the customer in the checkout process.  All possible options  will be proposed.  In each proposed carrier, the estimated delivery time will be indicated.  This can oscillate from 1-3 working days with express option to 20 working days with economic option.

 

Warranty

Our products have a warranty of 2 years. It does not cover improper use or others that are not attributable to a manufacturer defect or a defect in the garment, or failure to follow the wash and care instructions. In other cases, the customer shall return the product and we will proceed with the replacement.

The warranty document is the invoice, which you will receive by e-mail when you make the payment of thepurchase.

nadadelazos will pay the postage for returning the garment and the client will be exonerated of any disbursement.

Manufacturing defects:

Once received the order, the customer has 7 days to inspect visible defects of the item and proceed with the return in the mentioned case.

Returns

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at NADADELAZOS S.L, Calle Londres 10, N2, Alcalá de Henares, 28805 Madrid, Spain; telephone 918848078 and email address webshop@nadadelazos.com, your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or email).  You can use the withdrawal form model listed below, although its use is not required. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of their return, depending on which condition is met first.

You must return or deliver the goods directly to us or to NADADELAZOS SL, Calle Londres 10, N2, Alcalá de Henares, 28805 Madrid, Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of goods that may deteriorate or expire quickly.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.